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Customer Support Expert (Austin, Texas)




Customer Support Expert Needed

Job description
Keep Safe Care is looking for a Customer Support Expert to join our team in Austin. This position will report directly to the CEO. In this role, you will help the Company expand its online presence in the caregiver recruitment and hiring space and deal with the Company’s online offerings. This position will ultimately be responsible for all online sales and transactions throughout the United States as well as helping with caregiver recruitment and curation. Success means you will eventually become part of the Keep Safe Care Executive Staff.
What a Customer Support Expert will do:
You will be the first point of contact for all our online Careseekers who are looking to find, interview and eventually hire a caregiver on our Keep Safe Care Direct platform. This means understanding the complete process from both the Careseeker (client) and caregiver points of view, including creating a Careseeker profile, matching caregivers with careseekers and then helping both Careseekers and caregivers through the process from interviewing, scheduling, hiring and payroll.

You Must possess these skills and abilities:

  • Have a working understanding and be able to utilize online software tools
  • Must be a self starter, will need to initiate customer contact and follow ups
  • Attention to details, including the ability to document actions and next steps
  • Good speaking skills, capable of communicating with clients easily
  • Flexibility and adaptability, able to get past customer objections
  • Problem solving skills, are inquisitive and want to get to the bottom of things
  • Easy to speak to and have good listening skills

Location: Austin, Texas Area
Salary Range: $40,000 to $70,000 per year (base plus bonus)
Employment Type: Full Time, Flexible
Must have at least 5 years experience in customer service, out bound marketing, or online sales support and..
Will need to pass a background check, be allowed to work in US, and have reliable transportation

To apply, please send resume to this email jobs@keepsafecare.com.

How We Treat Our Caregivers

“We see caregivers as an asset that can be cultivated as opposed to an expense that can be replaced.”

This quotation is important for a number of reasons, but the primary one is because we want to employ caregivers who not only give superior, quality care, but who are reliable, dependable, courteous, trustworthy, and kind. The only way Keep Safe Care will attract and keep highly motivated and engaged caregivers is to treat them with respect, consider them as part of the team, pay them higher wages, empower them to make choices in their jobs and careers, and to offer training to advance their caregiving career.

While most agencies say they have great caregivers and boast about their quality, compassion, reliability, and experience; the industry average for turnover has risen to 83% and truancy (no-shows) is 25%. This begs the question: If these agencies treated their caregivers so well, why is there so much turnover and absenteeism?

So, how does Keep Safe Care combat these horrific truancy and turnover rates with caregivers? It starts with our caregivers and partners. We are passionate about treating our caregivers like responsible adults and giving them the tools to deliver great care. Secondly, Keep Safe Care strives to pay our caregivers substantially more than the industry average and we take less in profits from our clients. In small words, we are less greedy, or maybe, more generous. Finally, Keep Safe Care is constantly training our caregivers to improve their skills and value in the caregiving marketplace.
The result: better, more reliable, dependable, consistent care for you; better, happier, more committed caregivers for us.

Taken in combination, Keep Safe Care has reduced both truancy and staff turnover to under 5% and has become the Gold Standard of caregiving in America.