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Frequently Asked Questions

Below is a listing of Frequently Asked Questions for Keep Safe Care.  Of course, this is not an all inclusive list and we keep adding new questions all the time. You can either scroll down see questions devided into topics, or type search terms in the box on the left-hand side of the page to see highlighted questions below.

Caregiving and Caregivers
What do you mean that you 'match me with a caregiver?'

Keep Safe Care understands the stress of having a “stranger” come into your home and deliver care. As such, we take great strides to ensure that what ever caregiver is chosen matches your needs not only on the care requirements but on compatibility as well. Our system matches you not only on your care needs but also on cultural preferences, language and even hobbies. We empower you in the selection process and work with the family to ensure a “rightness-of-fit” between the caregiver and the client. We allow all our clients to review our caregiver selection prior to the caregiver ever starting to work for you. In essence, Keep Safe Care gives you a choice.

What type of care options do you offer?

The most common form of care needed is just a companion to help with tasks around the house, while others will need more intensive care delivered by a skilled nurse or clinician. In between there is a whole spectrum of care offerings, and Keep Safe Care can supply these caregivers based on your assessments. We offer the following types of caregivers in increasing skill needs: Companion Care, Non-Medical Home Care and Home Health Assistance. Of course, the less intensive your care needs are, usually the lower cost of the caregiving.In most cases, the less intensive your care needs are, the lower the cost of the caregiver. A complete listing of our care offerings can be found here.

If I need care immediately, can I get a caregiver?

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I need a caregiver who does not speak English, do you have foreign language caregivers?

Yes, Keep Safe Care offers caregivers who are bi- and multi-lingual and match you with caregivers not only on language on cultural issues (food, hobbies, customs) as well.

Do your caregivers follow a care plan?
Yes, as a service to our patrons, caregivers can run errands (i.e. pick up groceries, medications, etc.) for their clients. There is an accompany trip charge of between $10 to $20 for doing so that gets paid directly to the caregiver.
Do your caregivers run errands (like pick up medications)?

As a service to our patron, Keep Safe Care’s caregivers can perform errands, such as picking up medications, grocery shopping, et.c for their clients. These errands usually incur a trip charge of between $10 to $30 to reimburse the caregiver’s for the use of their vehicle that is paid directly to them.

Does your company offer a driver service for doctor's appointments?

While Keep Safe Care discourages our caregivers to drive our clients to doctor’s or other medical appointments, we have teamed with RideHealth to offer rides. RideHealth can also accomodate individuals with mobility issues with specialized vehicles and drivers to assist those with walkers, wheelchairs, scooters, etc. or other mobility or cognitive issues. This service is charged seperately.

Who do I contact if I need a change in care or hours?

Schedules and care needs change all the time. One thing that makes Keep Safe Care different, is that we allow the clients to interface and request schedule changes with the caregiver. They are the first individuals you should contact about a need for a schedule change. The caregiver in turn will contact the office administrator and someone from Keep Safe Care will then contact you to confirm the schedule change. In addition, you can contact Keep Safe Care directly with any changes, and we will then convey them to your caregiver. Contact can be via telephone call, text or email.

Do your caregivers follow COVID-19 protocols?

Yes, Keep Safe Care follows the recommended CDC guidelines and protocols for COVID-19 screening, including wearing protective gear, conducting a daily contact / symptoms survey of both the caregiver and client, and taking both the client’s and caregiver’s temperature upon each visit.  Under no circumstance will we allow a pontentially compromised caregiver to enter a clients residence.

Do you offer 24/7 or Live-in care services?

Yes, Keep Safe Care does offer both 24 hour / 7-days-a-week care options as well as Live-in care. These care options require a care coordination play and in most cases will involved managing a team of caregivers. Each client’s case is different, so please contact your local Keep Safe Care representative to find out more information and begin this process.

What if I need a CNA, LVN or a Physical Therapist?

Keep Safe Care‘s caregiving staff does include CNAs (Certified Nurse Assistants) and LVNs / LPNs (Licensed Vocational Nurses / Licensed Practical Nures). We also have access in many cases to occupational, physical,  and speech therapists and therapy assistents.  For more information about Keep Safe Care caregiving, please follow this link.

How do you handle caregiver no-shows?

According to the National Association of Home Care & Hospice (NAHC) report on private duty, in 2019 25% of all caregivers are truant (no-shows) on any given day. What makes Keep Safe Care unique in the industry is our success in severely reducing the incidence of caregiver truancy or absenteeism. While it is extremely infrequent for a Keep Safe Care caregiver not to show up to take care of their client, it does happen, usually when a caregiver has a personal emergency or is sick themselves. In those cases when a caregiver cannot make their scheduled appointment, our staff is notified and we will send another qualified caregiver to cover for the caregiver on a temporary basis. Keep Safe Care understands how important consistent, reliable, and dependable care is to our clientele, and we make every effort to deliver it, always.

What if I do not like my caregiver?

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Do I get to keep the same caregiver, or do you send different ones all the time?

One of the aspects that makes Keep Safe Care different is that we focus on reducing both truancy and turnover. In the private duty world, these are two chronic problems when deploying caregivers. Keep Safe Care has virtually eliminated these due in a large part to how we treat our caregivers. As such, you as a client, will not only be able to chose your caregiver, but you will also get the same caregiver on a consistent basis. There are some occasions where a Keep Safe Care location will need to send an alternative caregiver, but this is the exception rather than the rule and management will notify you prior to that happening.

Are your caregivers bonded?

Yes, all the Caregivers who work for Keep Safe Care are bonded and insured. In addition, our caregivers are W-2 employees of Keep Safe Care, not 1099 contractors. Many privated duty agencies in Texas actually hire 1099 contractors as their caregivers, not W-2s.

Do you do a background check on your caregivers?

Yes, all caregivers employed by Keep Safe Care must pass an indepth background test and drug screening prior to working in any client’s home or residence. We use Hire Image to perform all our background checks, references, and drug screening.

Costs and Pricing
Do you offer discounts or a sliding fee for care?

Keep Safe Care does offer a sliding scale fee structure that lowers the hourly rate with the more hours of care that you need. Hourly rates are dependent on the type (intensity) of care you require, and how much care (number of hours) you need. We list our pricing structure on our rate card.

What are your typical rates for care?

Because Keep Safe Care uses technology to keep overhead costs down, our rates are a little bit lower than most local agencies. Rates depend on a number of factors, including where (what city) is the care being delivered, how much care is needed, and what type of care is required. Most ofter, clients who requre a personal care attendent who assistes with activities-of-daily-living (ADLs) and needs 20 hours of care will pay somwher between $21 and $24 per hour. Keep Safe Care does offer a sliding scale fee structure that lowers the hourly rate with the more hours of care that you need. You can find our pricing on our rate card.

Do you require a minimum amount of hours of care?

Keep Safe Care does not require a minimum number of hours in order to engage with us per se, but we do have a sliding fee scale. So, the more care you need, the lower the hourly rate. Also, if the shift is less than 2 hours, we charge a $10 trip fee that goes directly to the caregiver if that caregiver needs to travel more than 10 miles to deliver care. If the caregiver lives nearby, there is no trip charge. Again, the more care you need, the lower the hourly rate we charge.

Do I need to sign a contract?

Keep Safe Care does not require a you to sign a contract in order to engage with our agency. You may cancel services at any time. We only require a valid credit card be on file in order for you to continue engaging our caregiving service. We do require you to acknowledge a services agreement, sign a COVID-19 Waiver, and non-pirating statement.

How much notice do I need to give if I no longer need a caregiver?

Keep Safe Care does not require a minimum number of hours in order to engage with us. There may be a trip charge which we give to the caregiver for less than two (2) hours of work, depending on how far the caregiver needs to travel. Again, the more care you need, the lower the hourly rate we charge.

Can I hire the caregiver myself?

While Keep Safe Care does not recommend clients hire their own caregiver, there are occasions when a family or individual wants to employ the caregiver directly. In the event that a client desires to hire the agency caregiver directly, Keep Safe Care requires a written 7 days’ notice and the payment of a $2,500 the referral fee. Said payment will be given upon the direct hiring of the caregiver. Please contact your local agency for more details about this option.

Billing and Payments
Do you require prepayment for care?

Keep Safe Care does not require prepayment for care. All of our billing is done via credit card on a weekly basis. Since we do use a credit card, a pre-authorization (similar to how a hotel or rental car agency does) is conducted for the schedule hours of care for the upcoming week. This amount is “set aside” on your credit card statement. Once the care is delivered, and the caregiver forwards their time sheet, that pre-authorization is then captured as a charge and Keep Safe Care collects its payment. If there are no hours scheduled, then no pre-authorization is executed.

What type of payment options do you offer?

All of Keep Safe Care’s billing is done via credit card on a weekly basis. Since all payments are by credit card, a pre-authorization (similar to how a hotel or rental car agency does) is run for the schedule hours of care for the prior week. This amount is “set aside” on your credit card statement. Once the care is delivered, and the caregiver forwards their time sheet, that pre-authorization is then captured as a charge and Keep Safe Care collects its payment. If there are no hours scheduled, then no pre-authorization is executed.

Do you offer Long-Term Care Insurance (LTCI) reimbursement statements?

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Can I use my Veteran's Aid and Attendant Benefits with your agency?

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Do you accept medicare / medicaid payments?

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General and Miscellaneous
What makes Keep Safe Care different?

(in process) One of the major differences to every other private duty agency is how we treat our caregivers. Also remember, Keep Safe Care PAYS our caregivers substantially more in wages, ensuring you get a more dependable, dedicated and reliable caregiver.

Another big difference is how we match caregivers with clients.

Do you offer after hours service?
Yes, you will always be able to contact the owners after hours either by phone or text or email.
How hard is it to contact someone if I need assistence?

Keep Safe Care prides itself as being a “connected” technology company. You can always reach the owners, managers or caregivers through a variety of communications channels including text, mobile, email, or direct messenger.

What area(s) does Keep Safe Care service?

Presently, Keep Safe Care only services the great Austin, Texas area. That includes central Austin, Hyde Park, Endfield, Rollingwood, Westlake Hills, Sunset Valley, Balcones, Barton Creek, Lost Creek, Tarrytown, Northwest Hill, West Branch, and Jollyville. In the near future, we will also service Round Rock, Cedar Park, Georgetown and Lakeway. In addition, there are plans to expand outside of central Texas to include Houston, Dallas, Fort Worth, San Antonio, The Woodlands in Texas as well as numerous cities in Florida, California, South Carolina, and Arizona in 2021.