<

FAQs

Keep Safe Care← Back to home

✧ Helpful answers

What would you like to know?

Clear answers about care, caregivers, scheduling and pricing—so your first conversation feels easier.

FAQ library

Helpful answers before you call.

These are the questions families ask most often. For a quote or question specific to your situation, connect with your local team.

About Keep Safe Care

What makes Keep Safe Care different?

We are caregiver-first. Better support for caregivers helps create dependable, consistent care.

What does the 2/3 Rule mean?

We aim to direct at least two-thirds of the hourly care rate to caregiver pay.

Where is Keep Safe Care available?

We currently serve Greater Austin, San Antonio and Greater Dallas.

How do I get started?

Choose your local team, tell us what is happening and we will help shape a schedule that fits.

Care and caregivers

What types of care do you offer?

Companionship, personal assistance, homemaking, recovery, respite, transportation, overnight, 24/7 and live-in care.

How are caregivers matched?

The local team considers care needs, experience, schedule, personality, language and preferences.

Will we have the same caregiver?

Consistency is the goal. Local teams work to build a dependable caregiver relationship.

What if the match is not right?

Tell your local team. We will listen, adjust the plan and work toward a better match.

Scheduling and pricing

Is there a minimum schedule?

No. Care can begin with as little as one hour and change as your needs change.

How are hourly rates set?

Rates are graduated as scheduled care increases; exact pricing depends on type, schedule and location.

Do I have to sign a long-term contract?

No long-term contract is required.

How quickly can care begin?

Timing depends on your needs and local caregiver availability.

Safety and billing

Are caregivers insured and bonded?

Yes. Keep Safe Care caregivers are insured and bonded.

Are caregivers screened?

Local teams complete required screening and onboarding.

Does Keep Safe Care accept Medicare or Medicaid?

Keep Safe Care is a private-pay service and does not bill Medicare or Medicaid.

Still have a question? Tell us what is happening and we will help you find the next best step.

Find local care →

How We Treat Our Caregivers

“We see caregivers as an asset that can be cultivated as opposed to an expense that can be replaced.”

This quotation is important for a number of reasons, but the primary one is because we want to employ caregivers who not only give superior, quality care, but who are reliable, dependable, courteous, trustworthy, and kind. The only way Keep Safe Care will attract and keep highly motivated and engaged caregivers is to treat them with respect, consider them as part of the team, pay them higher wages, empower them to make choices in their jobs and careers, and to offer training to advance their caregiving career.

While most agencies say they have great caregivers and boast about their quality, compassion, reliability, and experience; the industry average for turnover has risen to 83% and truancy (no-shows) is 25%. This begs the question: If these agencies treated their caregivers so well, why is there so much turnover and absenteeism?

So, how does Keep Safe Care combat these horrific truancy and turnover rates with caregivers? It starts with our caregivers and partners. We are passionate about treating our caregivers like responsible adults and giving them the tools to deliver great care. Secondly, Keep Safe Care strives to pay our caregivers substantially more than the industry average and we take less in profits from our clients. In small words, we are less greedy, or maybe, more generous. Finally, Keep Safe Care is constantly training our caregivers to improve their skills and value in the caregiving marketplace.
The result: better, more reliable, dependable, consistent care for you; better, happier, more committed caregivers for us.

Taken in combination, Keep Safe Care has reduced both truancy and staff turnover to under 5% and has become the Gold Standard of caregiving in America.